Frequently Asked Questions

1. What format are the guides in?

All our guides are delivered as PDF files, which can be viewed on any device - phone, tablet, or computer. You can also print them out if you prefer a physical copy.

2. How do I download my guide after purchase?

After completing your purchase, you'll receive an email with a download link. You can also access all your purchased guides from your Dashboard at any time.

3. What languages are available?

Our guides are available in English, German, French, and Spanish. You can select your preferred language before purchase.

4. Do the guides include maps?

Yes! Each guide includes maps for key areas, metro lines, and recommended walking routes. We also provide links to Google Maps locations for easy navigation.

5. How current is the information?

We update our guides regularly to reflect changes in attractions, restaurants, transportation, and prices. When you purchase a guide, you receive free updates for life.

6. Can I get a refund?

Due to the digital nature of our products, all sales are final. However, if you experience technical issues or have concerns, please contact us and we'll do our best to help.

7. Do I need a visa to visit China?

Most Western travelers need a visa to visit China. We recommend checking with your local Chinese embassy or consulate for the most current visa requirements. Some cities offer 144-hour visa-free transit.

8. Is it safe to travel in China?

China is generally very safe for travelers. Violent crime is rare, and the biggest concerns are usually scams targeting tourists (which our guides help you avoid) and traffic safety.

9. What's the best time to visit?

Spring (April-May) and fall (September-October) are generally the best times to visit most Chinese cities. Each guide includes specific recommendations for the best visiting seasons.

10. How do I pay?

We accept all major credit cards through our secure payment processor, Creem. Your payment information is encrypted and we never store your card details.

Still have questions?

We're here to help! Contact us and we'll get back to you within 24 hours.

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